Empower your organization to thrive in a connected, data-driven world with a modern ERP and CRM suite built for agility, intelligence, and growth.
Today's competitive landscape causes fiercely rising customer expectations, fragmented systems, and unpredictable market shifts for businesses. Dynamics 365 Business Central brings your operations, sales, marketing, and service teams together on a single cloud platform so you can respond faster, collaborate better, and unlock new opportunities with confidence.
Architect Your Digital Edge
Create stronger customer relationships with applications that make every interaction more personalized and every process easier.
Create meaningful customer relations by providing solutions that personalize every customer experience and automate every work process.
Transform raw data into clear insights using inbuilt AI, analytics, and forecasting tools. Dynamics 365 Business Central gives you the power to predict, manage resources, and be precise.
Select the applications you require, combine them with each other, and scale indefinitely. Dynamics 365 is not rigid but a flexible and expandable platform.
Modern consumers demand reliability, relevancy, and speed. Dynamics 365 Sales can assist you in making your sales model a competitive advantage so that your team can deliver personal experiences, project requirements, and close deals fast, ultimately resulting in predictable revenue growth.
Prioritize high-impact leads and opportunities using AI-assisted selling and next-best-action recommendations.
Automate all routine administrative functions, such as data entry and meeting arrangements, so that the resulting time saved can be utilized in providing high-value customer interaction.
Train and coach sales representatives with real-time performance information and customized dashboards.
Dynamics 365 Marketing helps you build campaigns that reach the right audience, create journeys that convert, and unify data to improve pipeline velocity and maximize marketing ROI.
Design complex multi-channel customer journeys using drag and drop functionality.
Measure campaign performance in real-time dashboards, and in-depth multi-touch attribution reports.
Dynamics 365 CRM will turn any interaction into a loyalty opportunity. Use real-time customer data across all channels to learn behavior, anticipate churn, as well as customize service to provide deeper loyalty and build stronger relationships.
Observe a 360-degree picture of every customer in all touchpoints and have the entire history of interaction contextually.
Provide privacy and adherence to in-built governance mechanisms and enterprise-level controls.
Automate the follow ups, lead nurturing and performance tracking on the inside teams to keep the momentum.
Bring smart solutions to your support teams and make customer care a strategic competitive edge. Dynamics 365 provides an integrated platform by uniting agents, information, and artificial intelligence-based insights to bring about quicker resolutions and scalable service quality.
Give agents a single user-friendly workspace to Omnichannel Engagement (chat, voice, social, and so on).
Lower support levels and enhance satisfaction with AI-Powered Virtual Agents to direct users to solutions.
Automated Case Routing helps to assign cases based on priority, skill set, and availability which enhances the outcome.
Transform your financial processes using a cloud solution that provides agility, insight and compliance. Dynamics 365 Finance assists the CFOs and financial departments to make smarter choices, automate repeat processes, and react to market changes worldwide.
Make intelligent forecasting and analysis of financial data a strategic move.
Automate approvals, reconciliations and journal entries with intelligent Workflow Automation to reduce manual work and enhance accuracy.
Impose financial discipline through tight Budget Control, establishment of limits and tracking of spending by departments.
Equip your teams with AI-driven insights to resolve issues faster and build lasting customer trust.
See the 360° Loyalty Blueprint